How can we help?

Enter your Nigerian mobile number and we text you a 6-digit code. Then add your name, email and a password. After that you sign in with your number and password.

Use Forgot password: we can email you a link or text you a code. Changing it signs you out on every device.

Our team freezes an account while it looks into a report. You can't sign in until it's sorted. Contact us and we'll explain what happens next.

Yes, in Account › Phone number. We text a code to the new number, and your other devices are signed out.

Everyone who posts an advert or books a viewing is checked, so you always know the person you're meeting is real.

We check your NIN and take a quick selfie. It takes about 2 minutes. Passing it gives you the “Identity checked” badge, which is about you, never about a property.

Sometimes the details need a person to look at them. We'll send you a notification when it's done.

Five at once (with our team, live or paused) and five new ones every 28 days. Verified agents can have up to 50.

Every advert is read before it goes live, and again after you change its price, fees, place or wording. Marking a space filled or free never sends it back.

Yes. After 14 days we ask whether it's still available; if you don't answer, it pauses itself after 21 days. One tap brings it back.

Up to 20. Adverts with photos get more replies, so add at least five in daylight.

Yes. Post what you're looking for in Housemates. It shows for 60 days, and you can have 3 at once.

Book one of the times the advertiser offers, or suggest your own at least an hour ahead. Once a viewing is agreed you see the street address.

Yes. "Share with someone I trust" texts the time and place to up to three people. Always view in daylight and take someone with you if you can.

We never show phone numbers. If you both want to talk, you can share a number in a message; we'll show a reminder to keep safe.

It moves your advert up in search and adds a "Promoted" label. It never adds a trust badge and never gets an advert past review.

If your advert is rejected before its featured time starts, the refund is automatic. For anything else, contact us.

Never. Payments on Shareroom are only for promoting adverts. If anyone asks you to pay rent through us, it's a scam: report it.

Other members see your first name and what you choose to share. Your number, email and surname are never shown. See the privacy summary.

In Account › Your data. Deleting takes your adverts down and signs you out everywhere, and can't be undone.